Return & Refund Policy
Effective Date: 16 July 2026
At Femi9 Luxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.
Return Eligibility
Returns are accepted only if:
- The item is damaged during transit.
- You received the wrong product.
- The product has a manufacturing defect.
To be eligible for a return:
- The return request must be made within 7 days of delivery.
- The product must be unused.
- The product must be returned in its original packaging with all tags and accessories.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Used jewellery
- Customized or personalized products
- Products damaged due to misuse or improper handling
- Products returned without original packaging
Return Process
To request a return:
- Contact our support team within 7 days of receiving your order.
- Share your order number along with photos or videos showing the issue.
- Our team will review your request and provide further instructions.
Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting the necessary account details.
Exchange Policy
Exchanges are available only for:
- Damaged products
- Wrong items delivered
- Manufacturing defects
Order Cancellation
- Orders may be cancelled before they are shipped.
- Once dispatched, cancellation requests cannot be accepted.
Contact Us
For returns, refunds, or exchanges, please contact:
Femi9 Luxe
Email: femi9luxe@gmail.com